White90GT
07-02-2004, 03:32 PM
Just wanted to share. I had an interview today for a desktop support team lead position. Although I don't have any real IT Management experience, I have plenty of support experience coupled with some retail management experience. So here goes:
Overall I think it went really well. I ask the desktop manager what he thought of me and he said I'm the best he's interviewed yet. I did surprise him with some of my knowledge. The real plus on my side and for me to be a team lead at this place is that I have a lot of experience with procedures and guidelines for IT related things. In other words, here at Lyondell everything has a written procedure and we have set rules, etc... At this place, they have no procedures in stone, its always just fix it however you can, etc... They have no Service Level Agreements with regards to handling tickets, etc... They are very laid back in their ways, if there is someone with an IT problem and the analyst thats assigned the case doesn't feel like working on it at that time, he simply shirks it off til later. In my case, we are just the opposite. End-user comes first! Get the problems resolved! If the user is down completely, we must make contact within an hour and be working on a resolution.
So that said, he liked my ideas about writing out procedures for installations, fixes, etc... as well as department rules/guidelines, Service Level Agreements, etc... This place is very family oriented and laid back like I like. The money isn't quite what I make now, but its close enough that the benefits far exceed the $2k loss in money. I'm hourly on contract now, so if I'm not here, I'm not paid, my insurance through my contract company would be over $250 a month just for myself. With this place it would be like $280 a month for my entire family!!!
Plus 2 weeks vacation, 7 paid holidays, etc...
Overall I think it went really well. I ask the desktop manager what he thought of me and he said I'm the best he's interviewed yet. I did surprise him with some of my knowledge. The real plus on my side and for me to be a team lead at this place is that I have a lot of experience with procedures and guidelines for IT related things. In other words, here at Lyondell everything has a written procedure and we have set rules, etc... At this place, they have no procedures in stone, its always just fix it however you can, etc... They have no Service Level Agreements with regards to handling tickets, etc... They are very laid back in their ways, if there is someone with an IT problem and the analyst thats assigned the case doesn't feel like working on it at that time, he simply shirks it off til later. In my case, we are just the opposite. End-user comes first! Get the problems resolved! If the user is down completely, we must make contact within an hour and be working on a resolution.
So that said, he liked my ideas about writing out procedures for installations, fixes, etc... as well as department rules/guidelines, Service Level Agreements, etc... This place is very family oriented and laid back like I like. The money isn't quite what I make now, but its close enough that the benefits far exceed the $2k loss in money. I'm hourly on contract now, so if I'm not here, I'm not paid, my insurance through my contract company would be over $250 a month just for myself. With this place it would be like $280 a month for my entire family!!!
Plus 2 weeks vacation, 7 paid holidays, etc...